Please understand that we can only assist with issues directly related to the block explorer services. Before writing in, please be informed that:
Pending Transaction
We do not process transactions and are therefore unable to expedite, cancel or replace them.
Eclipsescan Block Explorer
Eclipsescan is an independent block explorer unrelated to other service providers and is therefore unable to provide a precise response for inquiries that are specific to other service providers.
Community Support
We will never ask for your private keys or passwords. NEVER send us these. While we try our best to respond in a timely manner, we often have a backlog of inquiries. Please do not spam us.
Wallet / Exchange / Project related issues
Kindly reach out to your wallet service provider, exchanges or project/contract owner for further support as they are in a better position to assist you on the issues related to and from their platforms.